How do you provide high level, quality customer service? Do you have what it takes to be a top-notch customer service professional? iThink’s Director of Education, Dr. Gina Valle has extensive customer service expertise, and has developed a balanced, practical course to train customer service professionals.

Our Customer Service Training program examines both the interpersonal and technical skills necessary to achieve success in the customer service industry. You will gain a thorough understanding of how to address customers’ needs and concerns. And you will also learn how to deal effectively with point of sale operations, workplace forms and telephone etiquette.

The main goal of our program is to help you develop essential skills and a positive, professional attitude necessary to succeed in the workplace. iThink organizes field trips to help you acquire practical tips by observing and critiquing real customer skills in the workplace.


At the end of the course, you’ll complete hands-on Learning Demonstration Scenarios applying the skills you’ve acquired in the Quality Customer Service Training program. Part of these Learning Demonstration Scenarios can be voluntarily video-taped digitally to allow students to observe and critique their own customer service skills.  In addition, field trips provide an essential way to acquire practical skills firsthand.