This comprehensive course for entry-level positions covers essential office skills, “soft skills” and Microsoft office applications (Word, Excel, PowerPoint and Outlook with Business Contact Manager).  Students who complete this course will have a solid grounding of knowledge and skills necessary for today’s office environment. 

We emphasize soft skills using simulated situations such as dealing with tight deadlines and upset customers.  The course also covers in detail: task scheduling, recording appointments and management of contacts for the individual and department.  iThink gives students an introduction to two vital issues affecting businesses today: data quality and privacy of information.


This program includes an iThink designed module entitled “Internet-at-your-finger-tips,” teaching students how to leverage templates and resources using the Internet. 

By the end of the course, students will be required to complete a hands-on Learning Demonstration Project that requires the application of skills acquired while in the program.